Trouble seems to be following Diablo III. Following a release fraught login problems and server issues, it seems Blizzard’s newest blockbuster hit has run into another obstacle. Eurogamer has received multiple reports of Diablo III accounts being hacked, including one of their own writers. Diablo forums report instances of accounts being commandeered by users after their session ID was copied during a public session. Players are filling the Diablo III forums with reports of lost character inventory and stash, as well as lost gold.
Coincidentally, EU Diablo III servers went offline Sunday for several hours.
Blizzard issued a statement a few hours ago addressing the problem:
“We know how frustrating it can be to become the victim of account theft, and as always, we’re dedicated to doing everything we can to help our players keep their Battle.net accounts safe — and we appreciate everyone who’s doing their part to help protect their accounts as well.”
“We also wanted to reassure you that the Battle.net Authenticator and Battle.net Mobile Authenticator (a free app for iPhone and Android devices) continue to be some of the most effective measures we offer to help players protect themselves against account compromises, and we encourage everyone to take advantage of them.”
While the Authenticator remains the most secure way to protect your account, there are also reports of accounts that have been hacked who use the Battle.net Authenticator.
Whatever the issue is, hopefully Blizzard is able to solve this sort of problem before the Auction House goes fully live. Once real money is at stake, mere annoyance at lost inventory can quickly turn into full-blown loss of profit – for players and for Blizzard.