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In an effort to reduce the already massive workload of Blizzard’s GM queue, the company has introduced a self-help feature entitled the Battle.net Item Restoration Feature. This service, now integrated into the online support ticket service, will allow for recovery of items that are accidentally sold, deleted or disenchanted. While the first two options will provide near instant recovery of said items, disenchanted gear will still go to a GM for review before the item is recovered. For other methods of losing items – such as scamming or getting lost in the in-game mail system – the process will likely still be the same as it has been in regards to petitioning a GM directly. The original text of the Blizzard post is below:
We are very happy to introduce a new system that will allow players to recover items that they may have sold, destroyed or disenchanted.
With this new self-service option the recovery of an item or items that were recently deleted or sold to a vendor can be restored to a character immediately when using the ticket submission system on our Battle.net Support site.
For any items that were accidentally disenchanted the same method can be used to request a review by Customer Support for restoration.
This restoration option may only be used once every 30 days on active World of Warcraft accounts that are in good standing.
Additional details can be found in the following Support Article: Battle.net Item Restoration.
While we always strive to help whenever we can, with the introduction of this self-help feature customer support will no longer be able to assist with these types of requests.
As this option has a limited availability we encourage caution when selling, deleting or disenchanting items.